FAQ's

How easy is it to change accountants and why should I change?

If your current accountant provides a proactive service at a fair fee, it may make sense to stay with them. However, different accountants offer different levels of tax planning, business advice and service. If you are not getting the support you want, changing to us is very easy. It usually involves just one letter of authority from you, and we take care of everything else. Your existing accountant is not normally allowed to charge for providing standard handover information.

Are your fees expensive?

No. We offer fixed fees agreed in advance and linked to the value of the work we provide. While we are not always the cheapest, we offer excellent value for money and never start work without agreeing fees first. This means there are no surprises and you always know where you stand.

I’ve just had my accounts done. Is there any point contacting you now?

Yes. Effective tax planning works best when done early, not as a last-minute exercise. Ideally, planning should happen before the year starts, but the earlier you act, the more opportunities there are to save tax. We focus on shaping your future, not just reporting what has already happened.

Will you visit us for an initial consultation?

Yes. We are happy to visit your business to better understand how you operate and review your books and records. This initial meeting is provided free of charge. If you prefer, you are also welcome to visit us at our office or meet online.

How soon can you come to see us?

Whenever it suits you. Let us know a convenient time and we will do our best to accommodate you. If your matter is urgent, we can usually arrange a meeting very quickly.

Are your fixed fees guaranteed for more than one year?

We do not offer low first-year fees and then increase them sharply. Our aim is to build long-term client relationships. We quote a fair fee based on the value and scope of the work and would normally only apply standard inflationary increases if the work remains the same. In some cases, where the work is clearly defined, we can guarantee fees for more than one year.

How do I know you will deliver what you promise?

We pride ourselves on providing the high level of service we promise. Our approach is built on long-term relationships, transparency and trust. We also back our service with a risk-free guarantee, and you are welcome to speak with existing clients to hear about their experience of working with us.

FAQ's

We believe great service starts with clear promises. Here’s what you can expect when you work with us:

We offer fixed fees agreed in advance, based on the value of the work, so you always know where you stand. If you prefer, we can also work on an hourly basis.

You receive unlimited free phone support, so you can call us whenever you need advice on tax, business ideas or anything else. If we can help you over the phone, there’s no charge.

All meetings at our office are provided free of charge. You are welcome to meet with us whenever you feel it would be helpful—just contact us to arrange a time.

We provide a free initial tax review to identify tax-planning opportunities you may not currently be using.

We work to clear timescales and reliable standards. As long as information is provided on time, your accounts will be completed within 30 days, and we aim to return calls and emails within 24 hours, usually sooner.

You will receive free tax tips and business updates by email through our regular E-Tax Tips & News to help you stay informed and reduce your tax bill.

If paperwork feels like a burden, we can take care of it for you. From bookkeeping and payroll to annual accounts and tax returns, we can handle it all so you can focus on running and growing your business.

We speak plain English and avoid jargon. Our advice is clear, honest and practical, and we work in whatever way suits you best—whether in person, by phone or online.

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Our Core Services

Bookkeeping
Stressed out with paperwork? Let Butterworths Accountants take it off your hands. Simply drop off your invoices, bank statements and records, and we will take care of all the processing for you.
Making Tax Digital for Income Tax
From 6 April 2026, the major change under Making Tax Digital (MTD) for Income Tax Self-Assessment (MTD for ITSA) comes into effect in the UK. This is a significant update to how certain self-employed individuals and landlords report their income to HMRC.
Business start-up
Starting a business is a really exciting time, but we know it is also a very busy time. You will no doubt have your plans in place and the drive to succeed, but you may not be aware of all the financial aspects involved.
Accounting
Butterworths can help reduce the time you spend on admin work, letting you focus on what is really important to your business.
VAT
Value Added Tax (VAT) is a tax that must be paid when purchasing services or goods. At Butterworths we can help you through the whole VAT process, including:
Payroll
Worried about a PAYE inspection? Butterworths Accountants’ PAYE Healthcheck service is designed to identify PAYE issues before HMRC does.
Tax
Need help with your tax return or want to pay less tax? Butterworths Accountants provide personal tax services for both business owners and private individuals.